Principle Tech. Support Specialist

Entrust | 2022 - Present

πŸ”΅ Serving as a senior technical member of the Entrust Enterprise Support team, providing adept guidance and solutions.

πŸ”΅ Proactively engaging with customers to resolve Public Key Infrastructure (PKI) issues, ensuring seamless operation of critical systems.

πŸ”΅ Proficiently managing security applications, Java & C tools across diverse environments including Linux, Windows, VMware, and AWS.

πŸ”΅ Delivering insightful recommendations, driving enhancements, and promptly escalating critical requests to optimize system performance.

πŸ”΅ Conducting thorough research, testing, and troubleshooting leveraging our state-of-the-art lab facilities, collaborating closely with PKI R&D, Engineers, and Developers.

Senior Cloud Ops Specialist

M-Files | 2021 - 2022

πŸ”΅ Spearheaded Azure cloud operations, overseeing CI/CD pipelines, implementing DevOps practices, and adhering to Agile methodologies.

Information Technology Specialist

NB Power | 2019 - 2021

πŸ”΅ Directed Smart Grid, Smart Energy, and IoT technology solutions, ensuring seamless integration and operational efficiency.

πŸ”΅ Mentored and supervised a team of co-op students, fostering their professional development and facilitating seamless collaboration.

πŸ”΅ Led research initiatives for the Smart Energy program, focusing on Distributed Energy Resources (DER) and Distributed Energy Management Systems (DEMS).

πŸ”΅ Orchestrated the deployment of customer IoT solutions, leveraging remote tools and APIs for streamlined implementation.

πŸ”΅ Played a pivotal role in solution design and development, contributing to the continuous improvement of internal systems.

πŸ”΅ Provided comprehensive support to project teams, overseeing installation, integration, and troubleshooting activities.

Senior Network Security Analyst

Government of NB, Canada | 2019

πŸ”΅ managed security Incidents, conducted risk assessments, and formulated robust security policies to safeguard critical assets.

πŸ”΅ Demonstrated expertise in resolving issues within the Security Operation Center (SOC), ensuring optimal security posture.

πŸ”΅ Conducted thorough vulnerability testing, prepared detailed reports, and maintained stringent standards and procedures.

IT Consultant

Government of Bangladesh | 2016–2019

πŸ”΅ Architected and implemented software solutions, aligning technology with organizational objectives to drive efficiency and innovation.

πŸ”΅ Monitored enterprise infrastructure, ensuring continuous uptime and optimal performance of IT systems.

πŸ”΅ Collaborated with vendors and technicians to address issues promptly and effectively, maintaining a high level of operational readiness.

πŸ”΅ Provided comprehensive training to associates and customers, empowering them to leverage technology effectively.

πŸ”΅ Engaged with developers to enhance product reliability and user experience, driving continuous improvement initiatives.

πŸ”΅ Identified and proposed areas for improvement, optimizing enterprise IT systems for enhanced productivity and performance.

System Engineer, Admin / Analyst

Private companies of Bangladesh | 2010–2016

πŸ”΅ Ensured adherence to SLAs for the maintenance of IT infrastructure and application services, ensuring seamless operations.

πŸ”΅ Demonstrated expertise in managing complex business architecture and modeling, facilitating streamlined operations.

πŸ”΅ Successfully resolved issues related to voice servers, networking devices, and various IT systems across Linux and Windows platforms.

πŸ”΅ Led project training sessions and customer meetings, ensuring smooth implementation and alignment with project objectives.

πŸ”΅ Played a key role in achieving project targets and participated in RFQ processes, optimizing productivity within budget constraints.

This professional history underscores my commitment to excellence, proficiency in diverse technical domains, and ability to drive impactful outcomes across various organizational settings.